Terms of Service

1. Who we are and what you are agreeing to

logg is provided by [COMPANY LEGAL NAME] Ltd, a company registered in England and Wales under company number [COMPANY NUMBER], with its registered office at [REGISTERED OFFICE ADDRESS], United Kingdom (“we”, “us”). The service is available at https://logg.sh, through our API, our MCP server, our command-line tool, and our published npm packages (together, the “Service”).

By creating an account or using the Service you agree to these Terms, our Acceptable Use Policy, and where it applies, our Data Processing Addendum. Our Privacy Policy explains how we handle personal data. If you use the Service on behalf of a company or other organisation, you confirm that you have authority to bind it, and “you” means that organisation.

You must be at least 16 years old to use the Service.

2. The Service

logg connects to the code hosts and tools you choose (GitHub, GitLab, Bitbucket, Linear), reads the commits, pull requests, tags and release notes behind each release, and uses machine-learning models to draft a changelog entry. You review, edit and publish entries to a public page, an embeddable widget, a REST API, feeds, email subscribers, and chat channels, and you can drive all of this from the dashboard, the CLI, or an AI agent through our MCP server.

We change the Service over time. We may add, alter or remove features, and we will give reasonable notice of changes that materially reduce the functionality of a paid plan. Features marked beta, preview or experimental may change or be withdrawn without notice.

3. Your account

• You sign in with a code-host account or an email link. Keep those credentials secure; you are responsible for everything done under your account.
• Give us accurate contact details and keep them current. We send service and legal notices to the email address on your account.
• Organisations let several people manage the same projects. The owners of an organisation control who belongs to it and are responsible for their members’ use of the Service.
• Access tokens for the code hosts you connect are stored encrypted and used only to do what you have asked logg to do. You can revoke them at any time from the provider or by disconnecting the integration.

4. Your content

Everything you bring to the Service or create in it — repository data, release notes, changelog entries, project settings, subscriber lists (“Your Content”) — remains yours. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, display and make derivative works of Your Content solely to provide, secure and improve the Service for you, including sending the relevant parts to the AI providers listed on our Subprocessors page to generate drafts. This licence ends when Your Content is deleted from the Service, subject to the backup period described in the Privacy Policy.

You are responsible for Your Content and for having the rights needed to use it with the Service. Content you publish is public by design: anyone can read a published page, feed or API response, and search engines and AI agents are encouraged to index it.

5. AI-generated drafts

Drafts are produced by machine-learning models from the material in your repository. They can be wrong, incomplete, or phrased in ways you would not choose. You decide what to publish; review every draft before it goes out. As between you and us, the drafts generated from Your Content are yours to use, and we make no claim to them. We do not permit our AI providers to use Your Content to train their models.

6. Acceptable use

The Acceptable Use Policy is part of these Terms. In short: use the Service lawfully, do not abuse the people it sends email to, do not attack it, and do not resell it as your own.

7. Plans, billing, renewals and refunds

• Free plan. The free plan is free for as long as we offer it, within the limits shown on the pricing page. We may change those limits with notice.
• Paid plans. Paid plans are sold through our merchant of record, Polar Software Inc. (“Polar”). Polar is the seller of record, processes your payment, issues your invoice and collects and remits any applicable VAT or sales tax. By buying a plan you also accept Polar’s terms of purchase. We never see or store your card details.
• Renewal. Subscriptions renew automatically at the end of each monthly or annual period until cancelled. You can cancel at any time from the billing portal; the plan stays active until the end of the period you have paid for, and then ends.
• Price changes. We will give you at least 30 days’ notice before a price change takes effect on your next renewal.
• Failed payments. If a renewal payment fails we keep the plan active while Polar retries. If payment is not collected within that window the organisation returns to the free plan, and content above the free plan’s limits may become unpublished or inaccessible until you upgrade again.
• Refunds. If you are a consumer in the United Kingdom or the European Economic Area you have a statutory right to cancel within 14 days of first buying a plan. By asking us to start the paid Service immediately you agree that, if you cancel within that period, you pay for the part of the period already provided. Beyond that, fees are non-refundable except where the law requires otherwise, but if something has gone wrong, write to hello@logg.sh and we will look at it fairly.
• Downgrades. Moving to a smaller plan takes effect at the end of the current period. Content above the new plan’s limits is kept but may be unpublished or hidden until it fits.

8. Third-party services

The Service works with services we do not control — code hosts, issue trackers, chat tools, email providers. Their terms govern your use of them, and we are not responsible for their availability or conduct. Connecting one authorises us to act on your behalf with it to the extent the integration describes.

9. Our open-source packages

Our npm packages (@logg-sh/react and logg-sh) are licensed under the licence included with each package, which governs your use of the package code. Their use of the Service remains subject to these Terms.

10. Intellectual property

The Service, its software, design, and brand are ours or our licensors’ and are protected by intellectual-property law. These Terms do not give you any right to them beyond using the Service. If you send us suggestions or feedback, we may use them without obligation to you.

11. Availability and support

We work to keep the Service available and will tell you about planned maintenance where we can, but we do not promise uninterrupted operation, and no service-level commitment applies unless we have agreed one in writing. Support is by email at hello@logg.sh.

12. Suspension and termination

• By you. You can delete your account at any time from Settings. Deleting an account removes the organisations of which you are the sole member and everything in them; organisations with other members continue without you.
• By us. We may suspend or terminate your access if you materially breach these Terms, if the law requires it, or if your use puts the Service or other users at risk. Where practical we will warn you first and give you a chance to put things right.
• After termination. Your right to use the Service ends. We delete Your Content within 30 days, after which it survives only in backups for the period described in the Privacy Policy. You can export your data from Settings at any time before that.

13. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law we exclude all implied warranties, including fitness for a particular purpose and non-infringement, and we do not warrant that the Service will be error-free or that drafts will be accurate.

14. Limitation of liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including for death or personal injury caused by negligence, for fraud, or a consumer’s statutory rights.

Subject to that, we are not liable for any indirect or consequential loss, loss of profit, revenue, data or goodwill, or business interruption, and our total liability to you in any twelve-month period is limited to the greater of the fees you paid us for the Service in that period and £100.

15. Indemnity

If you use the Service for business, you will indemnify us against third-party claims arising from Your Content or your breach of these Terms, provided we tell you promptly about the claim and let you control its defence.

16. Data protection

How we use personal data is described in the Privacy Policy. Where you use the Service to collect personal data from other people — for instance the email addresses of people who subscribe to your changelog — you are the controller of that data and we process it for you under the Data Processing Addendum, which forms part of these Terms.

17. Changes to these Terms

We may update these Terms. For material changes we will give at least 14 days’ notice by email or in the product before they take effect; continuing to use the Service after that date means you accept them. If you do not, stop using the Service and delete your account before the date, and we will refund any prepaid fees for the unused period.

18. Governing law

These Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer you keep the protection of the mandatory laws of the country you live in and may bring proceedings there.

19. General

• These Terms, together with the policies they reference, are the whole agreement between us about the Service.
• You may not transfer your rights under these Terms without our consent. We may transfer ours as part of a merger, acquisition or sale of assets, and will tell you if we do.
• If part of these Terms is found unenforceable, the rest remains in force. Our not enforcing a term is not a waiver of it.
• Neither of us is liable for failure caused by events outside our reasonable control.
• Notices to us go to hello@logg.sh; notices to you go to the email address on your account.

20. Contact

[COMPANY LEGAL NAME] Ltd, [REGISTERED OFFICE ADDRESS], United Kingdom. Email: hello@logg.sh.