Faster intake, richer attachments, and Access-only sign-in
SSO replaces Basic Auth, Luna models land, and intake gains paste, files, and clearer edits.
Breaking
Sign in exclusively through Cloudflare Access SSO; app-level Basic Auth is gone.
Anyone still using username/password on the worker will be blocked until they come through Access. Shared credentials in env files are no longer used.
Features
Offer GPT-5.6 Luna (including a fast lane and xhigh thinking) as selectable low-latency intake models.
Preview and flagged environments can run first turns in seconds instead of waiting on Opus, while production can stay on the thorough default.
Paste screenshots, drop desktop files, and edit ticket preview fields before submit.
Landing and conversation composers accept clipboard images and non-image files, and field-level edits no longer require starting a new conversation.
Attach pictures and videos when leaving agent feedback.
Dock feedback in the header or FAB and key each session to the current intake.
Make ticket edit paths explicit with Refine with assistant and a Back to draft exit.
Open each dashboard initiative directly in Jira.
Polish submitted-ticket history and mobile intake layout.
Fixes
Restore ownership of legacy intake sessions after the auth change.
Start an owned conversation from search results instead of minting the wrong request.
Keep dashboard team colours stable when quarter filters change.
Stop iOS input zoom, keep the composer above the keyboard, and un-overlap the mobile header chip.
Keep intake ticket links working after Jira project moves.
Write edited Problem text into the Jira issue description.
Stop repository-mirror evidence from crashing the isolate on large clones.
Load the repository-mirror filesystem correctly on Workers.
Reliability improvements behind the scenes.